📣Download our GBNY App to receive special In-App Offers!💯

Refund Policy

All Sales are Final, No refunds. Exchange or Online credit only. (US Shipping Only) If any refunds are made there will be a $10 restocking/cancellation fee.

We only accept ONE pair per customer to be purchased of the same style. Any additional pairs purchased in an order or any additional orders placed in the same style will be canceled and the customer will be charged a $10 cancellation fee for each additional pair ordered of the same style.The same rules apply to fraud orders.

If the customer wants to exchange or return their order, the customer is responsible for the shipping charges. 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at order@gbny.com.

Exchanges (if applicable) 
If you need to exchange it for the same or different item, send us an email at order@gbny.com and send your item to 89-02 165 st Jamaica New York US 11432.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to 89-02 165 st Jamaica New York US 11432

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.